Specialist – BSS Operations ( Internal/External )

Role Purpose The Specialist – BSS Operations shall be responsible for System support of the BSS stack of applications, related integrations, and software components. The role will also provide End to End accountability for systems support including and not limited to MTTR, SLA, individual and global incidents. The role will also be responsible for building automated monitoring for all domain systems and proactive controls based on machine learning or similar techniques. The role will also will be responsible for compliance with operational policies such as backups, BCPs and user access reviews that are required to be done periodically.