Executive Head of Department-Human Resources Shared Services

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 15 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships. Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people. Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future. Role Purpose Reporting to the Chief Human Resources Officer, the Executive Head of HR Shared Services is accountable for building and leading a high-performing, employee-centric shared services function that delivers consistent, compliant and cost-effective HR services across the full employee lifecycle. The role owns HR operations, employee and labour relations, HR records and data governance, international mobility and immigration, policy governance, HR systems and service-delivery performance. The role holder will set the shared services strategy and operating model; simplify, standardize, automate and digitize HR processes; establish clear service catalogues, controls, KPIs and SLAs; and use workforce insights to improve decisions, productivity, employee experience and organizational performance. Success requires an enterprise leader with high integrity, sound judgement, strong business acumen and a proven record of transforming complex HR operations, managing risk and developing capable teams in a fast-paced, regulated environment.