Customer Service Representative – English Speaking (Based in Malaysia)

Customer Service Representative – English Speaking (Based in Malaysia) Location: Malaysia Employment Type: Full-time Relocation: Required (for candidates based outside Malaysia) Job Summary We are seeking a dedicated and customer-focused Customer Service Representative (English Speaking) to join our team in Malaysia. The ideal candidate will be responsible for delivering high-quality support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, and chat in a professional manner Provide accurate information regarding products, services, and policies Resolve customer issues and complaints promptly and effectively Escalate complex cases to the appropriate team when necessary Maintain detailed records of customer interactions in the system Meet performance targets, including quality, productivity, and customer satisfaction Collaborate with internal teams to improve customer experience Requirements Bachelor’s Degree in any field (mandatory) Fluent in English (spoken and written) Willingness to relocate to Malaysia Strong communication and interpersonal skills Ability to handle customer concerns with empathy and professionalism Basic computer literacy and familiarity with CRM systems is an advantage Fresh graduates are encouraged to apply