Clinical Application Specialists

Roles and Responsibilities: - Conduct professional product demonstrations for prospective and existing customers, highlighting the clinical, operational, and technical benefits of IVD and laboratory equipment. - Support the sales team during customer visits, exhibitions, and technical seminars by providing in-depth product knowledge. - Deliver scientific presentations on new technologies, product innovations, and laboratory best practices. - Configure application parameters, test menus, quality control settings, calibration protocols, and user profiles. - Verify that instruments are operating according to manufacturer specifications before customer handover. - Provide comprehensive training to laboratory professionals on instrument operation, reagent preparation, calibration procedures, quality control, routine maintenance, and result interpretation. - Develop and implement structured user training programs for newly installed laboratory systems. - Prepare user manuals, quick reference guides, and application notes to support continuous learning. - Assist customers in evaluating analytical accuracy, precision, linearity, carryover, sensitivity, specificity, and reproducibility. - Assist customers in establishing Internal Quality Control (IQC) and External Quality Assessment (EQA) programs. - Monitor quality control data and recommend corrective actions when deviations occur. Qualifications: - Bachelor's Degree/M.Sc in Medical Laboratory Science, Clinical Laboratory Science, Biochemistry and related fields, - Minimum of two (2) years of professional experience in IVD application support, clinical laboratory operations, or laboratory equipment application. - Experience working with hematology, chemistry, immunology, coagulation, urinalysis, microbiology, molecular diagnostics, or other laboratory analyzers is highly desirable. Apply to: robera.dibesa@gilando.com, amanuel.teshale@gilando.com