JOB REQUIREMENT
Educational Background: BA Degree in Information Technology, Business Administration, or a related field.
Experience: Minimum of 1–3 years of experience in customer support, helpdesk, or contact center roles. (Exposure to banking, Microfinance, or fintech products is preferred).
Core Competencies:
Customer service orientation and communication skills.
Troubleshooting and problem-solving; ticketing/helpdesk systems.
Digital banking product knowledge.
Patience, empathy, and conflict resolution.
Quantity: 2
Salary: Attractive Salary Scale and Conducive Working Environment.
Duty Station: Addis Ababa.
How To Apply
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Banking
Banks
Finance
Deadline
: Within 10 working days from the date of this announcement.
Qualified candidates who meet the above requirements are invited to submit their application letter, Curriculum Vitae (CV), and non-returnable copies of credentials. Applications can be submitted in person or via email.
Important: Please clearly state the Position and Duty Station (Place of Work) in the subject line of your email application.
Contact & Address
Yegna Microfinance Institution S.C.
Email: talent.doc@yegnamicrofinance.com
Phone: 0987922222 / 0987622222
Office Address: Human Capital Office, Yegna Microfinance Institution S.C., Federal Housing Corporation Building (On the road from Kebena Square to Bella), Addis Ababa.