Yango Group is looking for a Support Specialist to join our team in Ethiopia. In this role, you’ll help resolve customer inquiries, manage complex cases, gather feedback, and track support interactions.
You will be responsible for:
• Providing timely and effective support to customers over various communication channels, including email, phone, and chat;
• Assisting with complex cases in a timely and professional manner;
• Updating customer records and maintaining accurate support interaction logs;
• Collaborating with the team to ensure high-quality support and customer satisfaction.
You might be a fit if you have:
• Strong written and verbal communication skills in Amharic and English;
• A personal laptop or PC with stable internet and power supply, including backup sources;
• The ability to work in a team and support colleagues;
• A willingness to learn and develop professional skills;
• Readiness to work night shifts on a 4-days-on/3-days-off schedule.
It’d be a plus if you:
• Have 6+ months of experience in customer support.
DISCLAIMER. The terms of cooperation with Yango Group companies or partners may differ from those described in the vacancy. Please check the details with the recruiter.