Senior Customer Service Officer I

Position: Senior Customer Service Officer I (Re-advertised) Work Location: Shashemene Educational Qualification BA Degree from a recognized higher learning institution in any of the following fields: Accounting and Finance Banking and Finance Management Marketing Management Other related fields Work Experience Minimum of 4 years of relevant work experience. At least 2 years of experience as a Customer Service Officer. Tsehay Bank S.C. is inviting qualified and experienced professionals to apply for five vacant positions under External Vacancy Announcement No. 027/2026. The recruitment covers customer service, brand and promotion, and core banking system administration, with opportunities at the bank's Head Office and Shashemene location. Job Overview Employer: Tsehay Bank S.C. Vacancy Announcement: External Vacancy No. 027/2026 Total Positions: 5 Job Categories: Banking, Customer Service, Marketing, Information Technology Work Locations: Head Office and Shashemene, Ethiopia Employment Type: Full-time Salary: As per the Bank's salary scale Application Deadline: November 6, 2026 About Tsehay Bank Tsehay Bank S.C. is a share company established on July 23, 2022, and licensed under Ethiopia's Banking Business Proclamation No. 592/2008. The bank commenced operations with an authorized capital of Birr 2.8 billion and paid-up capital of Birr 734 million, contributed by 373 shareholders. Tsehay Bank aims to create sustainable value for its stakeholders by delivering excellent customer experiences through modern banking technology. Salary and Benefits Salary will be provided according to Tsehay Bank's salary scale. How to Apply Interested and qualified applicants should submit their applications online through the bank's official recruitment portal: Application Link: https://vacancy.tsehaybank.com.et/seeker/jobs/ Applicants are required to upload the following documents in PDF or image format: Updated resume/CV Work experience documents Applicants should select their preferred vacancy and ensure they meet its specified educational and work experience requirements. Application Deadline November 6, 2026 Applications must be submitted within five consecutive days following the vacancy announcement issued on October 18, 2026. Important Notice The Brand and Promotion Officer, Senior Customer Service Officer I, and Senior Brand and Promotion Officer positions are re-advertised. Only shortlisted applicants will be contacted.