Junior Customer Service Officer

Bunna Bank is inviting applications from qualified fresh graduates for the position of Junior Customer Service Officer under the bank's Mekelle District branches. The position requires a bachelor's degree in a relevant business, finance, economics, banking, accounting, management, or related field, with no prior work experience required. Vacancy Overview Organization: Bunna Bank S.C. Job Title: Junior Customer Service Officer Job Category: Banking / Customer Service Location: Under Mekelle District branches, Tigray, Ethiopia Employment Type: Permanent Experience: No prior experience required Target Applicants: Fresh Graduates Application Deadline: September 2, 2026 Job Description The Junior Customer Service Officer will support customer service, branch operations, transactions, back-office activities, deposit mobilization, and the promotion of banking products and digital channels. Key Responsibilities Handle account openings, maintain customer registers, and manage document custody. Process counter transactions, cheque deposits, and returned cheques. Assist Senior Customer Service Officers with back-office operations and daily reconciliations, including ATM, POS, merchant, and branch books. Assist with clearing suspense accounts. Promote the bank's products, services, and alternative digital channels. Support deposit mobilization and the recruitment of new clients. Build relationships with merchants and agents. Respond to customer inquiries while maintaining service quality and confidentiality. Perform duties in accordance with applicable National Bank of Ethiopia (NBE) standards. Qualification and Requirements Educational Qualification Applicants should have a First Degree (Bachelor's degree) in one of the following fields: Accounting Management Finance Economics Banking & Finance Related fields A First Degree in Business Administration and Information System (BAIS) is stated as advantageous. Applicants with a relevant first degree together with training or certification in MIS, IT, or a related field are also considered under the stated requirements. Experience No prior work experience is required. The position is open to fresh graduates. Other Requirements Candidates should have: Basic knowledge of banking operations Strong interpersonal skills A presentable appearance A team-oriented mindset Commitment to adhering to NBE standards Terms of Employment Employment Type: Permanent How to Apply Interested and qualified applicants should submit their application, CV, and copies of testimonials with original documents through the online application link provided by Bunna Bank. Online Application Form: https://forms.gle/xJTRx9NGvFAmprxi7 Application Deadline: September 2, 2026 Additional Information Only highly qualified and shortlisted candidates will be contacted. Physical applications will not be accepted. Bunna Bank reserves the right to cancel the advertised position. Important Note for Applicants Applicants should review the qualification and experience requirements carefully before submitting an application. The position is specifically advertised for fresh graduates with no prior experience required. 📲 Get Daily Job Alerts Join @EtcareersJobs for daily job vacancy updates in Ethiopia: https://t.me/EtcareersJobs