Digital Experience Lead

Job Description Business Discovery & Solutioning Independently lead discovery workshops to understand business objectives, user needs and operational challenges. Bring together diverse stakeholder groups to build a shared understanding of business problems and solution direction. Analyse business processes and translate discussions into clear requirements, decisions and actionable next steps. Help establish realistic scope and priorities while balancing business goals, user experience and engineering feasibility. Experience Design Translate business problems into intuitive digital experiences across a variety of project types. Define experience direction through user journeys, workflows, information architecture, conceptual wireframes and interactive prototypes. Provide functional guidance to visual designers while preserving business intent, usability and technical feasibility. Stakeholder Facilitation Confidently engage business users, SMEs, engineering teams, project managers and leadership. Facilitate discussions, build consensus and constructively challenge assumptions where appropriate. Own the UX solutioning workstream for assigned projects while collaborating with practice leadership on larger strategic initiatives. Delivery Excellence Support engineering teams during implementation to ensure the intended experience is realised. Contribute reusable UX assets, templates and design patterns, and actively share project learnings to strengthen the practice. Continuously improve delivery quality through structured thinking and knowledge sharing. AI-Enabled Ways of Working Use AI daily for research, ideation, conceptualisation, documentation, wireframing, prototyping and productivity. Stay current with emerging AI capabilities, including agentic workflows where appropriate, and evaluate how they can improve delivery.