Customer Retention Specialist

Customer Retention Specialist (Remote) At TalentPop , we help fast-growing e-commerce brands build lasting customer relationships that drive long-term success. We believe customer retention is one of the strongest drivers of sustainable growth, and we're looking for talented professionals who share that mindset. As a Customer Retention Specialist , you'll develop and execute strategies that increase repeat purchases, reduce customer churn, and maximize Customer Lifetime Value (CLV). You'll work closely with leading e-commerce brands to create personalized customer journeys that foster loyalty and long-term engagement. If you're passionate about CRM, customer retention, and data-driven marketing in a fast-paced remote environment, we'd love to hear from you. Key Responsibilities Your primary focus will be maximizing Customer Lifetime Value (CLV), strengthening customer loyalty, and improving long-term retention through strategic, data-driven initiatives. Retention Strategy: Develop and execute multi-channel retention campaigns across email, SMS, and loyalty programs to increase repeat purchases and customer engagement. Churn Analysis & Intervention: Analyze customer behavior and identify churn indicators to create targeted campaigns that retain at-risk customers. Win-Back Campaigns: Design, implement, and optimize personalized reactivation campaigns that encourage former customers to return. Loyalty Program Management: Manage and optimize customer loyalty and rewards programs to improve enrollment, engagement, and redemption rates. Subscription Lifecycle Management: Support subscription-based brands by optimizing onboarding, renewal, and cancellation experiences to improve customer retention. Reporting & Customer Segmentation: Track key retention metrics such as Customer Lifetime Value (CLV), Repeat Purchase Rate, and Churn Rate while leveraging CRM tools for advanced audience segmentation. What We're Looking For Required Experience: At least 1 year of experience in customer retention, CRM marketing, lifecycle marketing, or loyalty program management. E-commerce Expertise: Experience working with customer retention strategies in an e-commerce environment. Familiarity with platforms such as Klaviyo, ReCharge, or similar retention tools is highly preferred. Analytical Mindset: Strong ability to interpret customer data, segment audiences, measure campaign performance, and optimize retention initiatives. Technical Skills: Experience using CRM platforms such as HubSpot, Salesforce Marketing Cloud, Klaviyo, or similar email and SMS marketing platforms is an advantage. Communication & Collaboration: Excellent written and verbal communication skills with the ability to work cross-functionally in a remote environment. Self-Motivated: Organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced remote workplace. Technical Requirements A dedicated desktop or laptop with an Intel Core i5 processor, AMD equivalent, or better. A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload. A quiet, professional workspace suitable for video meetings and uninterrupted communication. Why Join TalentPop? Performance Rewards: Competitive base pay with opportunities to earn commissions, performance bonuses, and annual performance-based salary increases. Remote Flexibility: Enjoy a permanent 100% work-from-home setup with no daily commute. Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off. Career Growth: Continuous learning opportunities, mentorship, and clear paths for career advancement within a growing global team. Supportive Culture: Join a collaborative team that values innovation, accountability, and professional development. Application Instructions To help our Recruitment Team correctly identify your application, please complete the following steps during the application process: Select "Brand Concierge" as your desired position. Enter CRSR when prompted for the application code. Please note: Applications submitted without selecting "Brand Concierge" and entering the correct application code may not be processed for this opportunity. Ready to help leading e-commerce brands build lasting customer loyalty? Apply today and become the next Customer Retention Specialist at TalentPop.