Customer Relationship Officer

Bilal Microfinance Institution S.C. is inviting qualified applicants to apply for the position of Customer Relationship Officer (CRO) in Addis Ababa and other branch locations in Ethiopia. Candidates with backgrounds in accounting, banking and finance, management, or related fields are encouraged to apply. Job Overview Employer: Bilal Microfinance Institution S.C. Position: Customer Relationship Officer (CRO) Location: Addis Ababa and other branches, Ethiopia Job Type: Full-time Career Level: Entry Level Number of Vacancies: 3 Application Start Date: October 28, 2026 Application Deadline: November 7, 2026 About Bilal Microfinance Institution S.C. Bilal Microfinance Institution S.C. is an interest-free microfinance institution established under National Bank of Ethiopia Directive No. MFI/32/2021. It provides Sharia-compliant financial services intended to expand access to financial inclusion for communities underserved by conventional interest-based financial services. Job Summary The Customer Relationship Officer will support customer relations and service delivery across the institution's branches. The role is suited to candidates with relevant educational backgrounds, good communication skills, and an interest in customer service and microfinance operations. Qualifications and Requirements Applicants must meet one of the following educational requirements: Bachelor's degree in Accounting, Banking and Finance, Management, or a related field from a recognized higher education institution; or College Diploma (Level V/10+3) in Accounting, Banking and Finance, Management, or a related field. Experience: Previous experience in a microfinance institution or the banking industry is an added advantage. Required Skills Good communication and interpersonal skills. Basic knowledge of credit operations and customer service. Ability to build and maintain strong customer relationships. Analytical thinking and problem-solving skills. Basic computer skills and familiarity with Microsoft Office. Integrity, teamwork, and the ability to work under pressure. How to Apply Interested and qualified applicants should submit the following documents: Application letter Updated CV Copies of educational credentials and work experience certificates, if applicable Email: bilalmfihr@bilalmfi.com Phone: +251 904 951 020 Applicants are encouraged to submit their applications within the announced application period. Application Period: October 28 – November 7, 2026