Branch Manager

Company Description Siinqee Bank SC is a transformative financial institution focused on empowering communities through inclusive banking and microfinance services. Inspired by the Oromo “Siinqee” tradition, the bank blends strong cultural values with modern technology to support protection, mediation, and shared prosperity. Siinqee Bank is committed to maximizing stakeholder value and driving sustainable economic growth. The bank engages customers through digital channels and personalized service, offering opportunities for individuals and businesses to unlock their financial potential. Team members join a mission-driven organization that emphasizes community impact, innovation, and responsible banking. Role Description The Branch Manager is a full-time, on-site role based in Addis Ababa, Ethiopia. This role is responsible for overseeing daily branch operations, including customer service, cash operations, and compliance with banking regulations and internal policies. The Branch Manager leads and coaches branch staff, sets performance goals, conducts regular reviews, and supports professional development to maintain a high-performing team. The role includes managing loan and deposit portfolios, monitoring branch profitability, and implementing sales and marketing initiatives to grow the customer base. The Branch Manager also handles escalated customer concerns, ensures risk controls are in place, prepares operational and financial reports, and collaborates with regional and head office teams to achieve branch targets. Qualifications Demonstrated experience in branch or retail banking management, with a strong understanding of banking operations and microfinance services. Proven leadership and people management skills, including team coaching, performance management, and a collaborative working style. Strong customer service and relationship management capabilities, with the ability to handle complex customer issues in a professional manner. Solid knowledge of risk management, regulatory compliance, and internal control procedures within a financial institution. Business development and sales skills, including experience in growing loan and deposit portfolios and achieving financial targets. Excellent communication and interpersonal skills, with proficiency in written and spoken English; knowledge of local languages is an advantage. Strong analytical, planning, and problem-solving skills, including the ability to interpret financial reports and make data-informed decisions. Comfort with banking technologies and digital channels, and openness to adopting new systems and tools. Bachelor’s degree in Banking, Finance, Accounting, Business Administration, Economics, or a related field; a master’s degree or professional certification in banking or finance is a plus. Prior experience working in Ethiopian banking or financial services and familiarity with the local regulatory environment is highly desirable.