Rope Technology PLC Contact Center Representative Vacancy 2026

Rope Technology PLC is hiring a Contact Center Representative in Addis Ababa, Ethiopia. This entry-level opportunity is suitable for fresh graduates with a Diploma or Bachelor’s degree in any field and involves customer support, customer satisfaction, and contact center operations. Job Summary Position: Contact Center Representative Company: Rope Technology PLC Location: Addis Ababa, Ethiopia Location Type: Office Career Level: Entry Level / Fresh Graduate Employment Type: Contract Number of Positions: 1 Work Arrangement: Hybrid Application Deadline: October 26, 2026 Key Responsibilities Handle customer inquiries and provide professional customer support. Respond to customer concerns and help resolve issues effectively. Maintain a positive customer experience and support customer satisfaction. Communicate with customers professionally and empathetically. Address complex customer issues and provide appropriate support or escalation. Work effectively in a contact center environment and collaborate with team members. Qualifications and Requirements Diploma or Bachelor’s degree in any field. Fresh graduates are eligible to apply. Strong customer service and customer support skills. Good understanding of customer satisfaction and customer experience. Excellent communication and interpersonal skills. Strong problem-solving abilities and patience. Ability to work effectively as part of a team. Fluent English with clear and professional verbal and written communication. Additional language skills are an advantage. Work Environment The role requires flexibility to work shifts, including evenings and weekends when needed. Candidates from Goro, Koye Feche, Tuludimtu, Summit, Bole, and areas near the IT Park/Goro Road to Tulu Dimtu are preferred. Remote work requires a reliable internet connection and a PC. The position is contract-based, with the possibility of full-time employment based on performance. Application Deadline October 26, 2026 How to Apply Interested and qualified candidates should send their CV to: Email: apply@ropetechet.com Telegram: @ropetech1 Join ETcareers on Telegram 📢 Get the latest Jobs in Ethiopia, Fresh Graduate Jobs, Customer Service Jobs, Call Center Jobs and more. Telegram: https://t.me/Etcareersjobs More Jobs: https://etcareers.com/jobs