Customer Service Representative

Job Description Customer Relationship Management: Establish and maintain strong relationships with property owners, tenants, and other stakeholders to ensure customer satisfaction, loyalty, and retention. Customer Service Delivery: Oversee customer inquiries, complaints, requests, and service issues, ensuring timely resolution and effective follow-up. Marketing Strategy: Develop and implement marketing plans to promote the company’s property management services and strengthen its market position. Business Development: Identify new business opportunities, attract potential property owners and clients, and expand the company’s property management portfolio. Role Description The Customer Service Representative is a full-time, on-site role based in Addis Ababa, Ethiopia. This role involves responding to customer inquiries via phone, email, and chat, providing accurate information about services, and resolving issues in a timely and professional manner. The representative will handle account-related questions, document interactions in internal systems, and follow up to ensure customer satisfaction. Day-to-day responsibilities include collaborating in Market Research: Conduct market assessments to identify customer needs, competitor activities, emerging trends, and opportunities for service improvement. Brand Promotion: Coordinate promotional campaigns, public relations, digital marketing, and other activities that enhance the company’s reputation and visibility. Qualifications Bachelor’s degree in Marketing Management, Business Administration, Management, Communications or a related field. Master’s degree is an added advantage. Minimum of 5 years of relevant professional work experience in marketing, customer service, sales, leasing, business development or related sector of which at least 2 years in supervisory or managerial position. Experience in real estate, property management, facility management, commercial leasing, customer relationship management, or service-oriented businesses is highly desirable. preferred, or equivalent practical experience.