Key Account Executive

1. Job Purpose The Key Account Executive is responsible for developing and managing Fresh Corner's business with corporate and institutional customers. The role will identify and acquire new business customers, manage existing key accounts, grow sales, and ensure that customer orders and service requirements are handled properly from order placement through delivery. The position will work closely with Fresh Corner outlets, production, procurement, quality, finance, logistics, delivery and other relevant teams to ensure customers receive the right products, in the right condition and at the agreed time. The successful candidate should be able to manage accounts independently, build strong customer relationships, solve problems quickly and contribute to sales growth with limited supervision. 2. Key Responsibilities A. Key Account Acquisition & Business Development Identify and approach potential corporate and institutional customers. Develop new business opportunities with hotels, restaurants, embassies, NGOs, UN agencies, offices, schools and other organizations. Conduct customer visits, meetings and product presentations. Understand customer needs, purchasing requirements and service expectations. Introduce Fresh Corner products and services to potential customers. Prepare and follow up on quotations, proformas and proposals. Negotiate approved commercial terms and close new accounts. Maintain an active sales pipeline and follow up on prospects. Meet assigned sales and new-account targets. Identify opportunities to expand Fresh Corner's corporate customer base. B. Key Account Management Manage assigned corporate and institutional accounts. Serve as the main point of contact for assigned customers. Maintain regular communication with key customers. Understand each customer's purchasing patterns, product requirements and delivery schedules. Build long-term business relationships with key decision-makers and purchasing contacts. Monitor account performance and identify opportunities to increase sales. Recommend additional products or services based on customer needs. Monitor customer retention and repeat orders. Conduct regular account reviews with important customers. C. Customer Orders and Fulfillment Receive and confirm customer orders through approved channels. Check product availability, quantities, prices, specifications and delivery requirements. Coordinate with relevant Fresh Corner teams to ensure orders are prepared correctly. Follow up on orders from confirmation through delivery. Ensure orders are delivered on time and according to agreed customer requirements. Inform customers promptly about any changes, shortages or delivery delays. Follow up after delivery to confirm customer satisfaction. Maintain accurate records of customer orders and delivery status. D. Customer Satisfaction and Complaint Management Regularly assess customer satisfaction. Receive and respond to customer questions, requests and complaints. Investigate customer complaints and coordinate with the relevant internal team for resolution. Follow up until customer issues are properly resolved. Record recurring complaints and identify areas requiring improvement. Communicate customer feedback to management and relevant departments. Take proactive action to prevent repeated service problems. E. Product Quality and Freshness Work closely with the relevant teams to ensure products supplied to key accounts meet agreed quality and freshness standards. Communicate customer-specific product specifications and requirements to the responsible teams. Follow up on product quality, packaging, freshness and presentation. Immediately report quality or freshness concerns and coordinate corrective action. Monitor repeated product-related issues and recommend improvements. F. Delivery Service Management Coordinate with the delivery team to ensure smooth and timely delivery to key accounts. Communicate customer-specific delivery instructions to delivery personnel. Ensure delivery personnel understand customer service expectations. Monitor the professional appearance and conduct of delivery personnel serving key accounts. Ensure delivery vehicles are clean and presentable. Ensure appropriate handling and transportation of food products. Collect customer feedback on delivery service and communicate concerns to the responsible team. Follow up on delivery problems and ensure corrective action is taken. G. Agreements and Commercial Documentation Prepare quotations, proformas, proposals and other required commercial documents. Prepare customer agreements using approved company formats and procedures. Coordinate the approval and signing of agreements. Ensure customer information, product details, prices, quantities, payment terms and delivery conditions are accurate. Maintain organized records of customer agreements and commercial documents. Coordinate with Finance regarding customer payment terms, outstanding balances and account status. H. Internal Coordination Maintain clear and timely communication between customers and internal teams. Coordinate with Fresh Corner outlets, production, procurement, quality, finance, logistics and delivery teams. Clearly communicate customer requirements and commitments to the responsible teams. Follow up internally to ensure customer commitments are delivered. Escalate issues that may affect customer satisfaction, sales, product quality or delivery. Support smooth coordination between sales and operational teams. I. Sales Reporting and Market Information Prepare regular sales and key account reports. Track sales performance against assigned targets. Maintain records of prospects, new accounts, active accounts and lost accounts. Monitor account sales growth and order frequency. Report customer complaints and resolution status. Provide regular updates on sales opportunities and pipeline. Monitor competitor products, pricing and service where relevant. Share customer and market feedback with the Fresh Corner Sales Manager and relevant teams. 3. Key Performance Areas Performance will be measured against: Achievement of assigned sales targets. Number and quality of new corporate accounts acquired. Sales growth from existing key accounts. Customer retention and repeat business. Customer satisfaction. Timely resolution of customer complaints. Order accuracy and fulfillment. On-time and complete delivery. Product quality and freshness. Accuracy of quotations, proformas and agreements. Quality of internal coordination and follow-up. Development and management of the sales pipeline. 4. Minimum Qualifications and Experience Education Bachelor's degree in Marketing, Sales, Business Administration, Management or a related field . Experience Minimum of 2 years of relevant experience in B2B/corporate sales and key account management . Experience in a supermarket, food, FMCG, retail or related business environment is strongly preferred . Proven experience dealing directly with corporate or institutional customers. Practical experience in customer acquisition, account management and sales development. Experience preparing quotations, proformas and commercial agreements. Experience coordinating customer orders and deliveries. Experience working with hotels, restaurants, embassies, NGOs, UN agencies, corporate offices or other institutional customers is an advantage. Important Requirement The candidate should have practical, hands-on B2B sales and account management experience and should be able to take responsibility for assigned accounts with limited training and supervision. 5. Required Skills and Competencies Sales & Business Development Strong B2B sales skills. Prospecting and lead generation. Negotiation and closing skills. Ability to achieve sales targets. Ability to identify upselling and cross-selling opportunities. Strong customer acquisition and follow-up skills. Key Account Management Strong account management skills. Ability to manage multiple customers at the same time. Strong customer relationship management. Ability to understand customer needs and provide practical solutions. Strong complaint handling and problem-solving skills. Communication Clear and professional verbal and written communication. Good presentation and negotiation skills. Confidence in dealing with corporate decision-makers and procurement contacts. Ability to communicate clearly with both customers and internal teams. Organization & Follow-up Strong planning and follow-up skills. Good attention to detail. Ability to manage multiple orders and customer requirements. Ability to work under pressure and meet deadlines. Personal Qualities Results-oriented. Customer-focused. Self-driven and proactive. Strong sense of ownership and accountability. Professional and reliable. Good judgment and problem-solving ability. Able to work independently. Good team player. Willing to take responsibility and resolve issues rather than simply pass them to others. 6. Language Requirements Excellent written and spoken English and Amharic . Additional languages are an advantage. 7. Other Requirements Willingness to conduct regular customer visits and field sales activities. Ability to work flexible hours when customer or delivery requirements demand it. Valid driving license is an advantage. Comfortable working with sales targets and performance-based expectations. 8. Key Internal Working Relationships The Key Account Executive will work closely with: Fresh Corner Sales Fresh Corner Outlet Teams Production Procurement Quality Finance Logistics Delivery Team Marketing & Communications Other relevant departments 9. External Working Relationships The position will interact with: Hotels Restaurants Embassies NGOs UN agencies Corporate organizations Schools and institutions Procurement and purchasing teams Other business and institutional customers Send your resume to marketinglunaexport@gmail.com with Subject line ' Key Account Executive '