Junior Customer service officer

Company Description Siinqee Bank SC is a transformative financial institution focused on inclusive banking and microfinance services that empower individuals and communities. Inspired by the Oromo “Siinqee” tradition, a symbol of protection and mediation, the bank integrates cultural values with modern financial practices. Siinqee Bank leverages state-of-the-art technology to maximize stakeholder value and support sustainable economic growth. The bank actively engages customers through digital channels and community-oriented services, inviting people to unlock their financial potential. Candidates joining Siinqee Bank become part of a mission-driven organization committed to empowerment and shared progress. Role Description The Junior Customer Service Officer is a full-time, on-site role based in Addis Ababa. The role involves welcoming and assisting customers, responding to inquiries about bank products and services, and guiding customers through routine transactions and basic processes. The officer will help resolve customer issues, escalate more complex concerns to senior staff, and ensure that customer interactions are handled promptly and professionally. Daily tasks include maintaining accurate records of customer requests, providing clear information on banking procedures, and supporting branch campaigns that enhance customer experience. The role also requires collaboration with colleagues to maintain a positive service environment and adherence to Siinqee Bank’s policies, compliance standards, and values. Qualifications Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, transactions, and issue resolution effectively. Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive interactions and sustained client relationships. Candidates should possess excellent Interpersonal Skills to communicate clearly, show empathy, and build trust with diverse customers. Basic knowledge of banking or financial services and a strong customer-centric mindset are beneficial. Good verbal and written communication skills in relevant local languages and English are preferred. Ability to work in a fast-paced branch environment, manage multiple tasks, and follow established procedures accurately. A diploma or bachelor’s degree in Banking, Business, Management, or a related field is advantageous. Demonstrated integrity, reliability, and willingness to learn and grow within the organization are highly valued.