Manager, Operations Support

Location: East District, Dire Dawa Number of Positions: 1 Employment Type: Full-time Career Level: Senior Level Application Deadline: November 16, 2026 Role Purpose The Manager, Operations Support is responsible for strengthening district-level operational discipline, supporting branches, ensuring service continuity, resolving operational issues, and following up on implementation activities across branches within the district. The role also coordinates with Head Office departments to ensure effective operational support and compliance with established service standards and internal controls. Key Responsibilities Coordinate operational support for branches and follow up on service, administrative, logistical, and other branch support issues. Monitor branch operational discipline, implementation of procedures, service quality, and internal control compliance. Follow up on branch readiness requirements, including maintenance, office setup, equipment, supplies, and service continuity. Supervise district support officers and ensure proper maintenance of branch visit records, issue logs, follow-up registers, and support reports. Coordinate with Head Office departments to resolve operational issues requiring central intervention. Support branch opening, relocation, expansion, and readiness assignments. Track audit findings, unresolved operational issues, customer complaints, and control gaps. Support timely implementation of corrective actions. Strengthen local accountability and improve branch responsiveness through structured follow-up. Prepare district operational support reports, branch issue trackers, and service improvement updates. Minimum Qualification and Work Experience Bachelor's Degree in Management, Accounting, Banking and Finance, Business Administration, or a related field. Minimum of 6 years of relevant banking experience, including at least 2 years in branch operations, district support, branch supervision, or comparable operations management roles. What the Bank Offers Purpose-driven career in interest-free banking and financial inclusion. Professional growth and leadership development. Opportunity to participate in innovation and digital transformation. Contribution to expanding financial services and economic opportunities. Competitive salary and attractive remuneration package. Application Link: https://rb.gy/3rtgvg ZamZam Bank S.C. invites qualified and experienced professionals to apply for five job vacancies across its branches and district operations in Ethiopia. The recruitment includes opportunities in banking business operations, branch management, and district-level operational support in Bedessa, Harar, Gelemso, Delomena, Adama, and Dire Dawa. Interested applicants should review the position-specific qualifications, experience requirements, and application deadlines before applying. Job Overview Employer: ZamZam Bank S.C. Job Category: Banking, Finance, Branch Management and Operations Location: Multiple locations across Ethiopia Employment Type: Full-time Number of Positions: 5 Salary: Competitive salary and attractive remuneration package Application Deadlines: November 14 and November 16, 2026, depending on the position About ZamZam Bank S.C. ZamZam Bank S.C. is Ethiopia's first full-fledged Interest-Free Bank, established to expand access to ethical, inclusive, and affordable financial services. The Bank provides Shari'ah-compliant banking and financial services while embracing technology, innovation, and digital transformation. Its operations are guided by a commitment to financial inclusion, professional excellence, customer service, and sustainable economic development. How to Apply Interested and qualified applicants should submit the following documents through the respective application link provided under each position: Application letter. Updated CV. Educational credentials. Work experience documents. Application Format: All application documents must be submitted in PDF format. Applicants must clearly indicate the position and location for which they are applying. Application Links by Position Banking Business Officer I – Bedessa: https://rb.gy/3rtgvg Senior Banking Business Officer – Harar and Gelemso: https://rb.gy/3rtgvg Senior Banking Business Officer – Delomena: https://forms.gle/Muqmf2ZrZCqzGuw58 Branch Manager – Adama: https://rb.gy/3rtgvg Manager, Operations Support – East District, Dire Dawa: https://rb.gy/3rtgvg Application Deadlines Position Location Deadline Banking Business Officer I Bedessa November 14, 2026 Senior Banking Business Officer Harar and Gelemso November 14, 2026 Senior Banking Business Officer (Re-advertised) Delomena November 16, 2026 Branch Manager Adama November 16, 2026 Manager, Operations Support East District, Dire Dawa November 16, 2026 Important Notice Only candidates who meet the stated minimum requirements will be considered. Only shortlisted candidates will be contacted. ZamZam Bank reserves the right to use appropriate assessment methods during the recruitment process. Applicants must provide accurate and verifiable information. Applicants should ensure that they select the correct application link and clearly indicate their preferred position and location. ZAMZAM BANK S.C. | The First Full-Fledged Interest-Free Bank in Ethiopia A Name with Heritage. A Bank with Purpose. A Career with Impact.