People Care Partner

About the jobJob DescriptionThe People Care Partner at Nokia delivers high-quality HR services and advisory support to employees and managers across the MEA region, enhancing the employee experience throughout the lifecycle. This role involves providing expert guidance on onboarding, performance, and employee relations while ensuring compliance with policies and local laws. Key responsibilities include service delivery through various channels, managing complex cases, and driving process improvements. Collaboration with HR teams and a focus on leveraging digital tools and automation for efficiency are crucial. The ideal candidate will embody a customer-centric mindset and a passion for enhancing People Care processes.How You Will Contribute And What You Will Learn Provide comprehensive People Care advisory services for employees and managers throughout the employee lifecycle.  Serve as the first point of contact for People-related queries, delivering accurate and timely guidance.  Support managers with onboarding, employee relations, performance processes, and exits in compliance with policies and legislation.  Deliver high-quality HR services via multiple channels while ensuring strong employee experiences.  Manage complex People Care cases and maintain ownership of case resolution.  Contribute to continuous improvement initiatives by identifying opportunities for process simplification and automation.  Collaborate with Country People Managers and stakeholders to ensure seamless service delivery and regional alignment.  Actively participate in projects focused on AI and automation to enhance People Care services and employee satisfaction. Key Skills And ExperienceMust-Have: Solid knowledge of HR operations and employee services  Experience providing advisory services across multiple HR topics  Strong customer orientation and ability to manage sensitive matters  Excellent communication skills (written and verbal)  Ability to work effectively in a regional or multi-country environment Nice-To-Have: Knowledge or exposure to designing AI-enabled or automation solutions  Experience contributing to the design or optimization of automated People processes  Familiarity with digital HR platforms and emerging technologies  Ability to collaborate with technical or transformation teams  Willingness to participate in pilots and change initiatives related to AI solutions About UsAdvancing connectivity to secure a brighter world.Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.Our recruitment processWe act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .About The TeamSome of our benefits:Flexible and hybrid working schemesA minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)Life insurance to all employees to provide peace of mind and financial securityWell-being programs to support your mental and physical healthOpportunities to join and receive support from Nokia Employee Resource Groups (NERGs)Employee Growth Solutions to support your personalized career & skills developmentDiverse pool of Coaches & Mentors to whom you have easy accessA learning environment which promotes personal growth and professional development - for your role and beyond