Technical Support Engineer

ResponsibilitiesProject support:Work with sales team to understand customer needs and analyze customer business and technical requirements.According to customer needs, output technical solutions, to provide customers with professional technical advice and suggestions.Design the technical plan of the project, including system architecture, function design and integration plan.According to customer needs and budget, develop reasonable technical solutions to achieve customer satisfaction solutions.Provide technical support to the project and customer to ensure the smooth implementation of the project.Responsible for product demonstration and technical defense for customers to demonstrate the functions and advantages of the product.Customer communication:Communicate with customers on technical issues and solve technical problems encountered by customers in the process of project implementation.Assist customers to understand product technical details, answer technical questions.Sensitive to client’s requirement and can always capture what the client wantTraining and Documentation:Provide training to clients to familiarize them with the technical knowledge required for the project.Write technical documents to record technical details and solutions in the process of project implementation.Quality control:Participate in quality control during project implementation to ensure that the delivered technical solutions meet quality standards.Feedback the problems in the project implementation process, propose improvement suggestions, and continuously optimize the project implementation process.QualificationsBachelor’s Degree in Engineering from reputed universities in Kenya2 years or above working as ELV support Engineer, familiar with CCTV, Access control, intercom or other related ELV system and productCCNA, or pass other security manufacturer certified training is preferredExperience in dealing with Projects managementExperience in Product selection and solution designCapable to deal with both pre-sales and after sales supportStrong logic and a sharp ability to locate technical issuesEnthusiastic and responsibleGood command on written and spoken English, experience in making testing reports and feedback would be an advantage