About the jobCompany Description East African Holding (EAH) is a prominent industrial group in Ethiopia, with origins dating back to 1891. Recognized for its significant contribution to the industrialization of the country and the East African region, EAH operates diverse subsidiaries across sectors such as FMCG, agriculture, agro-processing, real estate, and mining. The group also engages in key export and import activities, including coffee, tea, and essential commodities. Dedicated to sustainable development, EAH is committed to corporate social responsibility through the Buzuayehu Tadele Foundation. Learn more about our impactful work by visiting our website at www.EastAfricanHolding.com or exploring our social media at linktr.ee/EastAfricanHldg. Role DescriptionThis is a full-time, on-site role for an IT Support Specialist, based in Addis Ababa. The IT Support Specialist will be responsible for managing, maintaining, and troubleshooting IT systems within the organization. Daily responsibilities include providing technical support to end-users, setting up hardware and software systems, ensuring network performance, and resolving any technical issues that may arise. The role also involves maintaining IT documentation, assisting with system upgrades, ensuring cybersecurity measures are in place, and collaborating with other departments for IT-related solutions. Qualifications Strong technical skills in hardware maintenance, software installation, and network troubleshootingProficiency in operating systems such as Windows, Linux, and macOSExperience in security protocols, data protection, and backup solutionsAbility to provide effective technical support and excellent problem-solving skillsFamiliarity with cloud-based platforms and IT service management toolsStrong organizational and communication skillsKnowledge of the industrial sector and prior experience in IT within similar industries is an advantageBachelor’s degree in Information Technology, Computer Science, or a related fieldCertifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus