Crm Representative

Job SummaryLovegrass Ethiopia is seeking a highly motivated and customer-focused CRM Representative to join our team. This role requires excellent communication skills, and strong customer handling abilities. The ideal candidate will play a key role in managing customer inquiries, resolving issues, and ensuring an exceptional customer experience for our global markets.Reporting: To the CRM ManagerResponsibilitiesHandle inbound and outbound customer inquiries through phone, email, chat, and CRM systems.Provide timely, accurate, and professional responses across multiple channels.Manage and update customer information in the CRM platform.Follow up on customer complaints, feedback, and requests to ensure resolution.Coordinate with the sales, operations, and logistics teams to support order processing and customer service workflows.Generate customer service reports and track KPIs.QualificationsBA degree or above in Customer Service, Marketing, or a related discipline from any recognized institution.1 year of proven experience in customer service, CRM operations, or related roles preferably in FMCG, or e-commerce.Proficiency in English, Tigrigna, and Amharic (spoken and written).Excellent communication, interpersonal, and problem-solving skills.Good computer skills, including Microsoft Office, and email systems.Strong customer empathy and active listening skills.Ability to multitask and work in a fast-paced environment.