About the jobJob Summary We’re proud to set the standard for success in our industry. To help us continue our growth, We’re seeking an experienced Support Operations Manager to join our highly skilled team. The ideal candidate will have proven management experience in a dynamic setting, with exceptional organizational, communication, and leadership skills. They will work closely with executives to Develop long-term plans that enhance productivity and success. Responsibilities:• Develop, implement, and monitor day-to-day operational systems and processes to Provide visibility into the goals, progress, and obstacles of key initiatives. • Collaborate with department heads, external partners, and vendors to make decisions regarding operational activities and strategic goals. • Plan, monitor, and analyze key metrics for daily operations to ensure efficient and timely task completion. • Devise strategies for program growth and implement process improvements to maximize output and minimize costs. • Uphold the organization's policies and standards, ensuring compliance with legislative regulations. • Work closely with Human Resources to maintain a trusting, inclusive, and productive environment. • Analyze current operational processes and performance, recommending improvement solutions. • Collaborate with executive-level management in developing performance goals and long term operational plans. Requirements:• Bachelor’s degree in management, business administration, or a related field.• 5+ years of experience in a senior leadership role in a relevant field.• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management. • Proven ability to plan and manage operational processes for maximum efficiency and productivity. • Ability to streamline or implement new structures and roles that enhance speed and efficiency. • Strong working knowledge of industry regulations and legal guidelines.• Flexibility in working hours, with the understanding that days off may not be on weekends. • Ability to shuffle working hours as needed.