Sales Assistant

KIKUNDI is a creative concept space in Addis Ababa combining art, sustainability, and design. We bring together a digital art gallery, an art exhibition/community space, high-quality printing and framing services, and a store front with our upcycled glassware brand Alternative Addis as well as a curated selection of Ethiopian products.  We are looking for an energetic , customer orientated person to join our team at KIKUNDI Job Title: Sales Assistant Location: KIKUNDI Store, Hilton Addis Ababa Salary: Basic Salary + Transport Allowance + Commission + Bonuses Start Date: Immediate 1. Store General 1.1. Open / close the store on a daily basis. 1.2. Ensure that the store is kept clean, tidy and well organised at all times. 1.3. Identify and report any maintenance issues to Operation Coordinator        1.4. Work closely with Hilton and the coffee partner to ensure the commercial success of the café. 1.5. Work to improve the physical organisation and positioning of stock, materials, and assets to maximise product visibility and revenue generation. 1.6. Work with the team to prepare and coordinate activities for events taking place at KIKUNDI. 2. Customer Service / Sales    2.1. Ensure a seamless & enthusiastic experience for the customer to ensure high levels of customer satisfaction and retention. 2.2. Maintain excellent knowledge of all existing and future products and services. 2.3. Ensure that all custom orders are recorded accurately in the system and clear communication in maintained with the production team. 2.4. Ensure that customer inquiries are responded to promptly by email, phone, and social media. 2.5. Identify new potential customers, communicate our offerings and arrange face to face meetings to close deals 2.6. Keep a meticulous and updated record in the CRM of customer leads / opportunities. 3. Aftersales    3.1. Coordinate deliveries of client orders to ensure that all parties are well informed, and the delivery is made as scheduled. 3.2. Follow up with clients to ensure that they are happy with their order and if they have any suggestions on how we can improve our offering. 3.3. Properly handle and resolve client complaints. 4.    Finance 4.1. Ensure that all sales transactions are properly recorded and receipts issued correctly. 4.2. Periodically hand over sales receipts to the Finance Department along with any other supporting documentation. 4.3. Provide the Finance Department with answers to their queries at any given time. 4.4. Deposit cash in the company bank account in line with the company policy. 5.    Stock & Inventory 5.1. Assist with periodic stock counts of all stock and prepare report to be handed to the Operations Coordinator. 5.2. Coordinate & receive stock from the production and operations teams