Customer Service Representative

ResponsibilitiesTake customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company’s new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policiesMaintaining excellent communication with restaurants/driversAssigning drivers to particular orders and following upSupporting drivers throughout their delivery by answering to their inquiries and updating them of any changes madeQualificationsExcellent customer handling and convincing skills.Higher education (some degree).Excellent English listening, writing, speaking and reading skills.Ability to work under pressure.Problem solving and Communication skills.Fluent English language skill is a must.Employment TypeFull-time