Cafe Manager

About the jobJob Overview: As a Cafe Manager, you will be responsible for overseeing the daily operations and overall performance of your assigned branch. You will manage expenses, control costs, handle customer complaints, and ensure sales budgets are met. Additionally, you will be in charge of maintenance issues, staff training, compliance with inspector reports, HR objectives, and inventory management. Your role is crucial in ensuring the smooth and efficient running of the cafe.Key Responsibilities:Branch Performance Management:Manage branch expenses, control costs, and ensure sales budgets are achieved.Address customer complaints promptly and implement strategies to enhance customer satisfaction.Maintenance and Support:Report and resolve maintenance and machinery issues to ensure uninterrupted operations.Collaborate with department champions to address staff training and development needs.Compliance and Reporting:Review and respond to department inspector reports, ensuring all corrective actions are completed.Maintain compliance with company policies and operational standards.HR Management:Conduct employee satisfaction surveys and address HR-related issues.Ensure timely and accurate completion of tasks within the ERP system.Inventory Management:Oversee the management of raw materials, ensuring accurate tracking and inventory records.Monitor the usage of raw materials and ensure all usage is accurately recorded in the ERP system.Monthly KPI Tracking:Branch Sales Performance: Monitor and achieve branch sales targets.Expense Management: Minimize variances between budgeted and actual expenses.Customer Complaint Resolution: Ensure prompt and effective resolution of customer complaints.Compliance: Address and resolve any compliance issues as per inspector reports.HR Objectives: Maintain high employee satisfaction scores.Inventory Accuracy: Ensure inventory records are precise and up to date.Qualifications:Education:High school diploma or equivalent; a degree in Business Administration, Management, or a related field is preferred.Experience:Minimum of 3 years of experience in retail or hospitality management, with at least 1 year at Kaldi’s Coffee or a similar establishment.Skills:Strong leadership and organizational abilities.Excellent communication and interpersonal skills.Proficiency in ERP and inventory management software.Why Join Us?Be a part of a growing company with opportunities for career advancement.Work in a dynamic and supportive environment.Competitive salary and benefits package.