About the jobWe are looking for Customer Service Agents fluent in Arabic to join our company. The role involves providing outstanding customer service to our clients, all while exhibiting the desired behaviors and values of both our company and the client organization. Responsibilities• Communicate with customers promptly and accurately, utilizing effective problem solving and troubleshooting techniques, and demonstrating an excellent command of the required language. • Ensure high levels of customer satisfaction for all calls taken in line with campaign benchmarks. • Attention to detail ensuring all legislative and compliance requirements are covered for each call; customer inquiries and details are understood. • Ensuring that the office is well-maintained, organized, and secure. • Responsible for the call from logging it, liaising with the dispatch department, and ensuring call resolution with the customer. • Comply with recommended Call Average Handling times for specific campaigns. • Ensure achievement of required quality assessment scores and that all legal and compliance requirements of the call are met. • Technical queries/faults that are faced by the customer and cannot be resolved are escalated/and referred to specific departments. • Decisions are made utilizing data obtained from training manuals, customer scripts,client-defined call flows, decision trees, and the Team Leader.Qualifications• Excellent communication (Fluency in Arabic is mandatory). • Computer literate with good keyboard skills. • Experience in the call center industry is a plus. • Problem-solving skills and the ability to troubleshoot. • Professional and polite with a customer service orientation.