Call center Agent

About the jobbeU is a food delivery company that has made it it's goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!ResponsibilitiesTake customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company’s new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policiesMaintaining excellent communication with restaurants/driversAssigning drivers to particular orders and following upSupporting drivers throughout their delivery by answering to their inquiries and updating them of any changes madeQualificationsExcellent customer handling and convincing skills.Fresh Graduates Excellent English listening, writing, speaking and reading skills.Ability to work under pressure.Problem solving and Communication skills