QA Specialist

We’re looking for a QA Specialist to join our team which oversees customer facing and operational teams in Deel. This role requires multitasking, advocating for customer experience, self- management and a problem-solving and process improvement mindset.Key Responsibilities:Conduct regular audits of customer-facing and operational tasks to ensure compliance with established quality standards.Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes.Manage audited teams and their evaluations independently and responsibly from top to bottom.Provide timely feedback and coaching to operational teams based on audit findings.Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products.Document and maintain quality assurance procedures and guidelines for operational tasks.Investigate and address customer complaints or issues related to operational quality.Identify team or global process, agent and experience gapsGenerate and present reports on quality performance to management on a regular basis.Participate in the development and execution of process improvement projects.Stay informed about industry best practices and process requirements related to operational quality.Requirements:Bachelor's degree in a relevant field or equivalent work experience.Minimum 2 year experience in quality assurance or a related role within operations. We also welcome those who have proven experience in operational teams related to Deel functions (payments, mobility, hr, payroll, etc)Strong analytical skills with the ability to interpret data and identify improvement opportunities using spreadsheets, Looker and SQL.Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. Strong verbal and written English is a must.Detail-oriented with a focus on accuracy and precision in work.Knowledge of quality management systems and methodologies.Ability to work independently and take initiative in problem-solving.Continuous learning mindset to stay updated on industry trends and best practices.High focus on customer satisfaction and user experience.Loves problem-solving and digging into processes to drive improvement.Ability to work independently and self-motivated.Experience working within a global SaaS company is highly regarded.Zendesk, Jira, Looker and/or experience with the Deel platform is preferredTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you’ll enjoyProvided computer equipment tailored to your roleStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including WeWork access where availableAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.