Sales And Customer Support Representative

About the jobOur client is a compassionate provider of cremation services dedicated to offering dignified and caring support to families in need. As they continue to grow, they are seeking a Sales And Customer Support Representative to join their team. This role involves engaging with families, explaining the services offered, and coordinating with various partners to ensure smooth operations.Location: Fully-Remote (Work from Home), Shift-based (12 AM - 8 AM or 7 AM - 3 PM Manila Time)Key Responsibilities:Lead Engagement: Answer incoming calls from leads, explain the services offered, and assist families in choosing the appropriate service.Follow-Up Communication: Follow up with leads through text and email to provide additional information and support.CRM Management: Utilize CRM and other digital tools to manage customer information and track interactions.Customer Support: Respond to customer inquiries, providing clear and compassionate answers to their questions.Operational Coordination: Coordinate with crematory partners, transportation partners, and other vendors via text, email, and phone to ensure seamless service delivery.Additional Tasks: Take on additional responsibilities over time as needed to support the team's goals.What Success Looks Like:Effective Communication: Successfully engage with families, providing them with the information and support needed to make informed decisions about cremation services.Customer Satisfaction: Maintain high levels of customer satisfaction by handling inquiries promptly and professionally.Operational Efficiency: Ensure smooth operations by effectively coordinating with partners and managing administrative tasks.Experience Required:Sales and Support Experience: Previous experience supporting a US-based team with both written work and calling, experience in a sales-based role is a great advantage.Strong English Skills: Strong written and verbal English skills, with the ability to conduct phone calls in a neutral English accent.Multi-Tasking Ability: Proven ability to juggle multiple tasks at once and follow standard operating procedures (SOPs).High Emotional IntelligenceTechnical Requirements: Must have a reliable internet connection (>30mbps) and a quiet working environment.English Proficiency: Demonstrated English proficiency as shown on profile.This role offers an opportunity to make a meaningful impact by supporting families during a challenging time. If you are a compassionate individual with strong communication skills and the ability to manage multiple tasks efficiently, we invite you to apply.Application Process:To be considered for this role these steps need to be followed:Fill in the application formRecord a video showcasing your skill sets