Job OverviewThe IT officer is responsible to support/assist IRC staff directly or indirectly related with any computers and IT equipment’s, and software, IRC standard and IRC work related. The IT Officer is responsible for the implementation of the IRC IT Policy and training staff on the IT policy. The IT officer also needs to perform tasks which are requested from the immediate supervisor and technical supervisors from Addis this position reports to Senior Field Manager and will have the following responsibilities:Major ResponsibilitiesEnsure all IRC standard software are installed on every IRC computersSupport staff in Network, Hardware and software issuesMake sure the Network Infrastructure is properly functioning.Ensure IRC Computers are Safe and Virus ProtectedFrequently monitor the internet usage of the office Internet connection.Support Procurement officers in Identifying the right IT related equipment’s purchaseFollow up on IT related equipment maintenance in collaboration with other unitsPrepare field visit program/schedule and implement it.Remotely Check KACE machines in the field and include their status in the weekly report.Frequently travel to the field for IT support visit as planned and as the need arise.Take IRC computer inventory audit report periodically.Keep track of helpdesk tickets and assign them to the responsible staffManage Melkadida/Dollo Ado Offices’ network including the Servers,Aps and PABX systemFollow up if internet connection is not working or when there is slow connection.Install and maintain Local-area networks (LAN), which includes all field offices in IRC Ethiopia Program. Installing and configuring network devices like Print Server, Switch/Hubs, Router and cabling (Class B).Configure a computer to connect to the local area network.Installing and configuring network software on a server.Ensure proper naming and tagging of IT equipment and ensure safe software is installed.Properly name all IRC computers and network devices.Periodic inspection and auditing of IT and network equipment.Remove unsafe and not licensed as well as non IRC standard software from computers.Follow up all IT equipment's i.e. computers, printers and photocopiers are dust protected.Provide continues IT support and Training Follow up computer and network users are using internet service without interruption.Provide continues support for IRC staff on,On Prologs usage. BVA system usage Finance software e.g. sunPrinter and Scanner usage. IT equipment usage.On how to access IRC network and web based services.On how to take backups from their system and recovering files.Awareness creation about IRC IT police and on IRC web based services individually and in-group. Work in cooperation with the ISP (Internet Service Provider) Ethio-Telecom to fix problems when service failure occurred from their side.Orient and train new user staff on IRC web based services and polices. Such as:IRC IT policyWebmail.theirc.orgMS-OutlookSelfservice.rescue.orgLearning.theirc.orgRescuenet.theirc.orgSendit.theirc.orgProvide Ms office training for IRC staff as per the demandConfigure And Setup IRC Hardware And Other Web ServicesMS-OutlookNetwork devices and internet accessTCP/IP Printer or Network printer, standalone printerScannerProlog and File serverCDMASMART phonesSafeguarding Responsibilities: -Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC [team/office]Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.Minimum QualificationsJob RequirementsEducational Requirements BSC/MSC in computer science, Information Technology, or other related fields 2 years of relevant experience with the first degree. 1 years of relevant experience plus a post-graduate degree. Relevant Experience Relevant experience in Networking, System Administration, Database Management and IT Support CISCO, MCSE or Other certifications/trainings in Information Communication Technology, Trainings on Advanced/specialized computer applications are advantages LAN administration and Windows Server 2008 experience. NGO experience is a plus.IRC is an equal employment opportunity employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status or disability.IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clientsStandard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.