OFR Team Leader

Ocean Freight Team Leader Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening Ocean Freight Team Leader in Addis Ababa, Ethiopia. Join us in connecting people and improving lives! Job Purpose: Coordinate implementation of OFR Ops/CS strategy and plans to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies. In this Ocean Freight Team Leader position Coordinate implementation of OFR Ops/CS strategy and plans in line with business strategy and requirements, corporate guidelines and policies Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets to provide ocean freight services for internal and external customers Contribute to develop, maintain and achieve ocean freight productivity targets Assist to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc. Seek opportunities to expand business with new clients and continuously improve in-house customer services Develop close business relationship with existing clients and achieve a desired level of customer retention Keep track of account performances, prepare and provide monthly reports to management Establish and develop business relationships with customers through regular customer visits Contribute to development of shipping tenders and ensure on-time submission on relevant documents Promptly respond to pricing enquiries in an efficient and competitive manner, and timely and accurately update local tariff Implement all facets of inbound and outbound documentation for all services Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals Detect issues and opportunities, and implement improved practices for OFR Ops/CS focusing on increasing effectiveness and efficiency In area of OFR product: Create and/or confirm transport orders, perform and optimize bookings Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents Stakeholders: Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders Build strong, trusting relationships with DPDHL managers Extensive contact with other specialist departments Cooperate with and coordinate 3rd parties e.g. external service providers Now, here is what we need from you! In depth freight forwarding knowledge Sound knowledge in Ocean Freight and customs High level of attention to detail Good Interpersonal skills Planning and organizing skills Business Processes skills Project Management Presentation skills In depth freight forwarding knowledge Microsoft office applications Excellent command of the English language (both written and verbal) Cargowise experience Experience: 5 years relevant industry experience Education: Degree in Logistics or equivalent We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: The largest global network with more than :30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.