Addis Ababa

Breakthrough Trading S.C is hiring a Junior Customer Service Officer for its office in Addis Ababa, Ethiopia. The position involves customer support, handling customer inquiries, maintaining customer request records, supporting the customer service counter and call centre, and performing related office duties. Job Summary | የሥራ ማጠቃለያ Position: Junior Customer Service Officer Company: Breakthrough Trading S.C Location: Addis Ababa, Ethiopia Work Arrangement: Office-based Employment Type: Full-time Career Level: Junior Level Work Experience: 0–2 years Number of Positions: 1 Application Deadline: September 22, 2026 Key Responsibilities | ዋና የሥራ ኃላፊነቶች The Junior Customer Service Officer will: Provide customers with information about personal training packages, tuition fees, training duration and related services through telephone, Telegram and face-to-face communication. Support the efficient day-to-day operation of the customer service counter and/or call centre. Work closely with IBOs and prepare space for IBOs when they need to discuss matters with their customers. Perform assigned work efficiently and professionally while promoting a positive image of Breakthrough Trading S.C. Handle difficult customer situations calmly and professionally. Ensure customer requests for assistance or information are recorded in the company's customer request system and follow up as appropriate. Maintain strict confidentiality in all dealings. Perform photocopying, scanning and general office duties. Report difficulties related to service delivery to the Customer Service Supervisor. Perform other duties as directed by the manager or supervisor. Qualifications | ብቃት Education BA in Marketing Management, Business Management, or another related field. Experience 0–2 years of work experience. Required Skills Computer skills. Excellent communication and interpersonal abilities. Ability to manage multiple customer requests simultaneously. Strong time management skills. How to Apply | እንዴት ማመልከት ይቻላል? Interested and qualified candidates should send their application to: Email: hr@alphagenuine.com Application Deadline: September 22, 2026 Join ETcareers on Telegram 📲 Get the latest Jobs in Ethiopia, NGO, UN, Banking, IT & Fresh Graduate vacancies. 👉 Join: https://t.me/Etcareersjobs