NHS Greater Glasgow and Clyde (NHSGGC)
is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
The post holder will be part of the Administration and Clerical Team within East Dunbartonshire Community Health Partnership working directly with the multi-disciplinary/multi-agency team to support the service.
The post holder will be required to communicate with all users of the service. It is essential that the post holder has excellent communication skills with the ability to relate to a wide range of personalities
The postholder will ensure that an efficient and effective communication services is delivered to all service users. This will include reception duties, data input, record management and general typing. The postholder will be required to deal with clients, members of the public and staff. The postholder will be asked to provide support to a variety of teams in East Dunbartonshire including receptions in HSPC buildings, telephone and appointment support to community teams as business needs dictate.
New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location, and Working Pattern:
This is permanent, full-time post of 36 hours per week.
Base locations - Kirkintilloch Health & Care Centre
Shift Pattern: Monday 8.30am-5pm Tuesday – Friday 8.30am-4.30pm
Key Responsibilities
To receive clients and members of the public in a polite and helpful way and ensure they are dealt with appropriately and efficiently in terms of reception and telephone, respecting confidentiality at all times.
To sort and handle internal/external mail.
Receive deliveries and supplies as appropriate
To deal with face to face and telephone enquiries from health service personnel and members of the public, and take appropriate action in an efficient and courteous manner.
Maintaining and update of both computerised and manual
Accurate inputting of data using EMIS, full training will be provided.
Allocate and change appointments both face to face and by telephone.
Filing /Maintaining clients files in time with standards, including discharges from the service, and/or files from other NHS departments complying with the GDPR.
Stock control in accordance using PECOS, training will be provided.
Knowledge, training, qualifications and/or experience required to do the job:
Essential
Good written and verbal communication skills
Excellent interpersonal skills
Good planning and organisational skills
Ability to work as part of a team
Ability to follow protocols for work areas and contribute to review of these protocols
Ability to prioritise workload and exercise initiative
Flexible
Desirable
Keyboard skills
Experience of data input
Proficient in Microsoft Office particularly Word
Previous NHS Experience
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Janice Hughes, Acting Business Manager - Janice.Hughes2@nhs.scot - 07816182795
Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application,
but your answers must be your own.
Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip:
Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of
work-life balance
and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as
“various”
, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community
. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the
Armed Forces Covenant,
NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.