Customer Service Officer

Dashen Bank is inviting qualified fresh graduates to apply for the position of Customer Service Officer – Maker. This opportunity is specifically open to graduates of 2025 G.C. and 2026 G.C. who meet the stated academic, age, and eligibility requirements. Dashen Bank Vacancy Overview Organization: Dashen Bank Position: Customer Service Officer – Maker Vacancy Number: DB_EX/DD/003/26 Job Type: Fresh Graduate Opportunity Experience Required: Zero years Work Location: Branches under Dashen Bank Bahir Dar District and Dessie District Training Period: Six months of intensive training Application Deadline: September 17, 2026 Application Method: Online application Customer Service Officer – Maker Academic and Professional Qualifications Applicants should have: A Bachelor’s degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or an equivalent field. A CGPA of 2.5 or above. Graduation in 2025 G.C. or 2026 G.C. only. Zero years of work experience. Age of 25 years or below. Successful candidates are expected to undergo six months of intensive training and may be permanently assigned after completion of the training. Required Application Documents Applicants are required to attach the following documents: Degree certificate with exit examination result Grade 8 certificate Grade 10 certificate Grade 12 certificate Updated CV Job application letter If the applicant’s date of birth is not displayed on the Grade 8 certificate, a birth certificate should also be provided. Functional and Technical Competencies Candidates should demonstrate: Basic understanding of financial products and banking services. Knowledge of banking accounting principles and procedures. Ability to respond to routine customer questions and instructions. Ability to provide appropriate support and resolve common customer requests. Strong proficiency in Microsoft Office applications. Good knowledge of core banking systems. Job Responsibilities The Customer Service Officer – Maker will provide front-office customer service support at the branch. Key responsibilities include: Supporting account maintenance activities. Processing payment and collection transactions. Responding to customer enquiries. Handling cash and non-cash transactions. Addressing customer requests and providing branch-level service support. Job Locations The vacancy is available at branches under Dashen Bank Bahir Dar District and branches under Dashen Bank Dessie District. Applicants should select and apply for the relevant location through the corresponding application link. How to Apply for Dashen Bank Fresh Graduate Jobs 2026 Interested and qualified applicants should apply online through the designated Dashen Bank career application portals. Bahir Dar District Branches – Apply Online: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=2306&company=dashenbank Dessie District Branches – Apply Online: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=2348&company=dashenbank Applicants should ensure that all required documents are attached and that the application is submitted before the closing date. Application Deadline September 17, 2026 Applicants are advised to complete their applications before the deadline. Stay Updated with ETcareers 📲 Join ETcareers Jobs on Telegram: https://t.me/EtcareersJobs Get daily job vacancy alerts in Ethiopia | የዕለት ተዕለት የስራ እድሎች, including fresh graduate jobs, bank jobs, NGO jobs, IT jobs, and other opportunities across Ethiopia.