Senior Banking Business Officer

Position: Senior Banking Business Officer (Re-advertised) Location: Delomena Number of Positions: 1 Employment Type: Full-time Career Level: Mid-Level Application Deadline: November 16, 2026 Job Purpose The Senior Banking Business Officer authorizes transactions in line with the Bank's risk appetite while maintaining customer satisfaction. The role ensures efficient handling of customer requests, compliance with internal policies and regulatory requirements, and contributes to business growth and operational excellence. Key Responsibilities Handle customer requests efficiently and respond to inquiries and complaints with timely resolutions. Maintain positive relationships with customers and staff. Review and authorize transactions in accordance with the Bank's risk appetite, internal policies, and regulatory requirements. Verify transaction requests and countersign documents and transaction tickets for accuracy and completeness. Deliver quality customer service in line with established service standards and timelines. Promote banking products, services, and alternative banking channels. Ensure compliance with operational risk controls and internal procedures. Maintain dual control during vault access, cash movements, and end-of-day balancing. Investigate and resolve discrepancies in end-of-day balancing procedures. Monitor branch operations and ensure compliance with policies and processes. Participate in resource mobilization activities and contribute to branch targets. Facilitate account openings and cross-selling of banking services. Identify and implement improvements in customer service and operational processes. Minimum Qualification and Work Experience Bachelor's Degree in Business Administration, Management, or related fields. Minimum of 3 years of banking experience, including at least 2 years at officer level in a similar role. Required Competencies Transaction authorization. Regulatory compliance. Banking software knowledge. Customer focus. Risk awareness. Operational oversight. What the Bank Offers Purpose-driven career in interest-free banking and financial inclusion. Professional growth and development opportunities. Exposure to digital transformation and modern banking services. Opportunity to contribute to financial inclusion and economic development. Competitive salary and attractive remuneration package. Application Link: https://forms.gle/Muqmf2ZrZCqzGuw58 ZamZam Bank S.C. invites qualified and experienced professionals to apply for five job vacancies across its branches and district operations in Ethiopia. The recruitment includes opportunities in banking business operations, branch management, and district-level operational support in Bedessa, Harar, Gelemso, Delomena, Adama, and Dire Dawa. Interested applicants should review the position-specific qualifications, experience requirements, and application deadlines before applying. Job Overview Employer: ZamZam Bank S.C. Job Category: Banking, Finance, Branch Management and Operations Location: Multiple locations across Ethiopia Employment Type: Full-time Number of Positions: 5 Salary: Competitive salary and attractive remuneration package Application Deadlines: November 14 and November 16, 2026, depending on the position About ZamZam Bank S.C. ZamZam Bank S.C. is Ethiopia's first full-fledged Interest-Free Bank, established to expand access to ethical, inclusive, and affordable financial services. The Bank provides Shari'ah-compliant banking and financial services while embracing technology, innovation, and digital transformation. Its operations are guided by a commitment to financial inclusion, professional excellence, customer service, and sustainable economic development. How to Apply Interested and qualified applicants should submit the following documents through the respective application link provided under each position: Application letter. Updated CV. Educational credentials. Work experience documents. Application Format: All application documents must be submitted in PDF format. Applicants must clearly indicate the position and location for which they are applying. Application Links by Position Banking Business Officer I – Bedessa: https://rb.gy/3rtgvg Senior Banking Business Officer – Harar and Gelemso: https://rb.gy/3rtgvg Senior Banking Business Officer – Delomena: https://forms.gle/Muqmf2ZrZCqzGuw58 Branch Manager – Adama: https://rb.gy/3rtgvg Manager, Operations Support – East District, Dire Dawa: https://rb.gy/3rtgvg Application Deadlines Position Location Deadline Banking Business Officer I Bedessa November 14, 2026 Senior Banking Business Officer Harar and Gelemso November 14, 2026 Senior Banking Business Officer (Re-advertised) Delomena November 16, 2026 Branch Manager Adama November 16, 2026 Manager, Operations Support East District, Dire Dawa November 16, 2026 Important Notice Only candidates who meet the stated minimum requirements will be considered. Only shortlisted candidates will be contacted. ZamZam Bank reserves the right to use appropriate assessment methods during the recruitment process. Applicants must provide accurate and verifiable information. Applicants should ensure that they select the correct application link and clearly indicate their preferred position and location. ZAMZAM BANK S.C. | The First Full-Fledged Interest-Free Bank in Ethiopia A Name with Heritage. A Bank with Purpose. A Career with Impact.