Customer Service Officer - Maker

Job Summary The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch. Dictionaries & Encyclopedias Functional/Technical Competencies Understands the basic mechanisms of general financial products and services. Good knowledge of Bank's accounting and procedures. Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests. Excellent command of Microsoft Office applications and good command of the core banking system. Behavioral Competencies Discover more financial financial sector Banks Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion. Creativity and innovation skills. Action oriented. Quality focus and attention to detail. Professionalism and integrity in line with Dashen Bank values. Good oral and written communication skills. Critical and analytical thinking and problem solving skills. Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals. Good customer relationship management skills (internal and external customers). Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements. Required Qualifications Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields. Zero (0) year of experience. Not more than 25 years of age. To be permanently assigned after Six (6) months of intensive training. CGPA 2.5 & above. Fresh graduate of 2025 G.C & 2026 G.C Only. Degree Certificate with exit exam result, Grade 8th, 10th, 12th & CV and Job application Letter is mandatory Document to be attached. If your age is not Describ/Display on your Grade 8th Certificate, You should bring out your Birth Certificate Document. How to Apply Application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=2348&company=dashenbank