JOB OVERVIEW: Branch Business Manager
The Branch Business Manager is primarily responsible for leading branch-level growth and excellence by driving customer acquisition, sales performance, and market expansion. The role holder is responsible for effectively mobilizing and deploying resources and implementing strategic initiatives that align with the Bank’s business goals.
JOB REQUIREMENT
Academic Qualifications: Bachelor's Degree in a business-related field (e.g., Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any other equivalent fields).
Experience: Minimum of 7 years of relevant experience, out of which 1 year must be in a supervisory post.
Required Skill: Analytical skill.
Place of Work: Under South Addis Ababa District Branches.
COMPETENCIES
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financial services
Banking
Career
Functional & Technical Competencies
Understand the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Good command of the Microsoft Office package, Core Banking System, and other in-house software.
Project management skills, customer, market, and product intelligence.
Leadership Competencies
Result Driven: Commitment to achieve tangible outcomes and deliver measurable results.
Coaching: Ability to facilitate the growth, development, and performance improvement of team members.
Customer Insight: Ability to understand and anticipate the needs, preferences, and behaviors of customers.
Partnership Engagement: Effectively build and maintain partnerships with various stakeholders.
Service Excellence Mindset: Deep commitment to delivering exceptional customer experiences.
Risk Management: Ability to identify, assess, and mitigate potential risks.
Digital Savviness: Effectively leverage digital technologies and tools to drive innovation and efficiency.
Emotional Intelligence (EI): Understand, manage, and leverage emotions to effectively influence and inspire others.
Decisiveness: Prioritize and effectively allocate resources and make investment decisions to enhance accessibility and organizational capabilities.
Behavioral Competencies
Collaboration & Communication: Clear and successful exchange of information, sharing strengths, and supporting team members.
Dedication: Active involvement in collaborative endeavors, projects, culture, CSR initiatives, and the organization's mission and values.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility & Adaptability: Ability to move quickly, adapt to change, and meet new demands easily.
Empathy: Understand and share the feelings, perspectives, and experiences of customers.
Data-Driven: Consistently utilizing data to drive work and make informed decisions.
Professionalism & Integrity: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering a sense of belonging.
Authenticity: Being authentic, sincere, and transparent in interactions.