Customer Service Specialist

IMO-Ethiopia-Customer Service Location: Addis Ababa, Ethiopia Job Type: Full-time Job Responsibilities 1. Handle daily customer inquiries and provide timely assistance through online channels, including in-app chat, email, and other communication platforms. 2. Assist users with account-related issues, product inquiries, payment issues, and other service-related requests. 3. Handle customer complaints and feedback professionally, ensuring timely follow-up and effective resolution. 4. Collect and organize user feedback, identify recurring issues, and coordinate with relevant internal teams to improve the overall user experience. 5. Maintain positive relationships with users and provide professional, friendly, and efficient customer service. 6. Monitor customer service quality and prepare regular reports on user inquiries, complaints, and service performance. 7. Support other customer service-related tasks as required by the business. Job Requirements 1. Bachelor's degree or above is preferred. 2. Previous experience in customer service, customer support, or user operations is preferred. 3. Excellent verbal and written communication skills, with a strong customer-oriented mindset. 4. Good problem-solving skills and the ability to handle complaints and challenging situations professionally. 5. Good computer skills and familiarity with online communication tools. 6. Fluent in Amharic and English. Knowledge of additional local languages is a plus. 7. Patient, responsible, detail-oriented, and able to work flexible shifts when required.