Business Process Analyst

About Inkomoko Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa. Inkomoko has 850+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. INKOMOKO VALUES All staff at Inkomoko are connected to a shared set of organizational values: Purpose: be solutions-oriented, produce high-quality work, and be a global leader Achievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, engage in continuous growth through open & accurate feedback Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. About The Opportunity And Responsibilities The Business Process Analyst will support Inkomoko's organizational transformation and ERP implementation by analyzing, documenting, standardizing, and improving business processes across key functions. This role will collaborate with stakeholders to promote operational excellence, process governance, ERP readiness, and scalable business practices that enable Inkomoko's growth in multiple countries. The role will serve as a key contributor to Inkomoko's ERP implementation and operational transformation program, ensuring business processes are standardized, scalable, and aligned with future organizational growth. This role will report to the Head of IT Projects and is only open to candidates based in any of our countries of operations: Chad, Ethiopia, Kenya, Rwanda, or South Sudan. Key Responsibilities 2. ERP Transformation & Business Requirements Management 3. Stakeholder Engagement, Change Management & Adoption 4. Process Governance, Risk & Compliance 5. Performance Measurement & Continuous Improvement Business Process Analysis, Design & Optimization Lead the identification, documentation, analysis, and redesign of end-to-end business processes across Finance, Operations, HR, Procurement, and Program Delivery functions Develop current-state ("As-Is") and future-state ("To-Be") process maps using BPMN 2.0 standards and process management best practices Identify process inefficiencies, bottlenecks, control gaps, and opportunities for improvement to drive operational excellence, scalability, and standardization Support business process reengineering and automation initiatives to improve efficiency and effectiveness Partner with business stakeholders, project teams, and ERP implementation partners to translate operational requirements into functional business requirements Ensure business processes are aligned with ERP capabilities and organizational objectives Support ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities Drive harmonization and standardization of processes to support successful ERP adoption across the organization Facilitate workshops, interviews, and cross-functional working sessions to gather requirements and drive process improvements Build strong relationships across departments to promote collaboration, alignment, and stakeholder buy-in Support change management, communication, training, and adoption activities related to process and system transformations Monitor adoption of new processes and recommend corrective actions to ensure sustainable change Establish and maintain process governance frameworks, controls, standards, and documentation repositories Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations Support identification, assessment, and mitigation of operational and process-related risks Collaborate with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity Define and maintain process KPIs, performance metrics, and operational benchmarks Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes Develop dashboards, reports, and recommendations to support data-driven decision-making Foster a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness Requirements WHO WE ARE LOOKING FOR Required Qualifications Bachelor's degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or related field Minimum of 5-7 years' experience in business process analysis, process improvement, ERP implementation support, or operational transformation Strong experience in process mapping and documentation using BPMN 2.0 methodologies Experience working on cross-functional operational or systems implementation projects Strong analytical, documentation, and problem-solving skills Experience in operational excellence and process governance Preferred Qualifications Experience working within NGOs, social enterprises, consulting firms, or multi-country organizations Familiarity with ERP systems such as Odoo, Microsoft Dynamics 365, Oracle NetSuite, SAP, or similar platforms BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, PMI-PBA, or related certifications are an added advantage Exposure to workflow automation, systems integration, or digital transformation initiatives Experience supporting Finance, Procurement, HR, or Operations process transformation projects. Experience leading business process reengineering, ERP harmonization, and enterprise transformation initiatives within multi-country organizations Key Competencies Strong analytical and critical thinking skills Excellent stakeholder engagement and facilitation skills Strong written and verbal communication skills High attention to detail and documentation quality Ability to manage multiple priorities in a fast-paced environment Change management and an adaptability mindset Strong organizational and time management skills Ability to influence and collaborate across teams and leadership levels Results-oriented with a continuous improvement mindset Demonstrates integrity, professionalism, and accountability We are looking for someone who; Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of one's own work Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance Drives simplification and operational excellence Balances standardization with practical business realities Benefits WHAT YOU'LL GET This role is inside a high-growth, mission-driven social enterprise. By joining, you'll access: Competitive salary, and potential Performance-based bonus Incredible company culture, with opportunities for learning and growth Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion Ability to make a significant social impact to your community Health insurance for self and family Staff savings and provident fund, negotiated bank rates for long-term employees Generous annual leave, parental leave, and sabbatical options. TO APPLY If you're excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity. DEADLINE: 16 June 2026. Applications are reviewed on a rolling basis, please apply as soon as possible! Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process. NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed. All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.