Junior Customer Service Officer

What you’ll be doing Reporting to the Branch Manager, you will handle front-line operations, customer service, transactions, and digital onboarding to support branch growth and compliance. Business Operations You will be responsible for... Handling new account openings, customer registers, and maintaining document custody. Processing cheque deposits, returned cheques, and counter transactions Assisting Senior CSOs with back-office operations, daily reconciliations (ATM/POS/Merchant/Branch books), and clearing suspense accounts. Promoting bank products, services, and alternative digital channels to customers. Supporting deposit mobilization, recruiting new clients, and building relationships with merchants and agents. Answering customer inquiries and maintaining high standards of service quality and balance confidentiality What Skills & Experience You’ll Bring To Us Education: 1st Degree (Bachelor’s) in Accounting, Management, Finance, Economics, Banking & Finance, or related fields. Experience: No prior experience required (Fresh Graduate). Computer & MIS Certification (Added Advantage): Professional certificates in Computer Applications, Management Information Systems (MIS), or IT Fundamentals will receive priority consideration / added advantage Other Requirements: Basic knowledge of banking operations, strong interpersonal skills, presentable appearance, and team-oriented mindset What we need from you Type: Full-Time / Permanent Location: Branch level Expectations: High operational accuracy and strict adherence to NBE standards. What we can offer you Competitive salary, corporate benefits, and career growth opportunities. How to Apply Submit your CV and credentials via https://forms.gle/XMD7JgLtBkprqUcr9