ICLA Social Support

Responsibilities Role and Responsibilities The purpose of the ICLA social support position is to assist with the day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Karsadula and Guradhamole IDP sites and the surrounding host community. Generic Responsibilities Ensure adherence to NRC policies and donor requirements in daily tasks Share feedback with supervisors on challenges encountered during activities Cooperate with relevant partners and local authorities as directed by supervisors Support ICLA officers in implementing delegated ICLA programme activities according to the plan of action Assist in identifying and registering beneficiaries as instructed by ICLA staff Demonstrate commitment to NRC’s mission, vision, and values Specific responsibilities: Assist as a point of contact between the community and ICLA staff, by relaying information as guided by the ICLA Officer. Support the organization of mobile group information sessions (e.g., preparing materials, registering participants, arranging venues) under the guidance of ICLA officers. Assist in maintaining communication records with beneficiaries, including updating contact lists and tracking sheets. Support administrative aspects of case management, including filing, data entry, and organizing documents, as instructed. Support logistical arrangements for community outreach and awareness activities, including venue setup, participant registration, and distribution of IEC materials under the supervision of the ICLA Officer . Maintain organized records of documents, meeting notes, and routine letters as instructed by the ICLA Officer. Follow ICLA policies, donor agreements, work plans, budgets, and procurement plans in daily support tasks. Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures. Any other task relevant to the position as requested by the line manager. Qualifications Generic professional competencies Grade 12/diploma and above Basic communication and interpersonal skills Ability to follow instructions, organize tasks, and meet deadlines Context-related Skills, Knowledge, And Experience Some experience supporting community mobilization or similar activities in a humanitarian/ recovery context is an asset Basic experience interacting with community members and local authorities is an asset Basic administrative and record-keeping skills Fluency in English and local language skills will be considered an asset Personal Qualities: Good interpersonal skills Ability to work as part of a team Willingness to learn and follow guidance Flexible and adaptable Basic communication skills Positive and respectful attitude Behavioural competencies Working cooperatively with others and building positive working relationships Communicating in a clear and respectful manner NRC only advertises job openings in the organization website through Ethiojobs, and any advertisements published on other websites or social media do not represent our organization. About Us The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to: treat everyone with respect and dignity contribute to building a safe environment for all never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH About The Team The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality. NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.