JOB PURPOSE:
Provide full administrative support and maintain and upkeep the Sales related records of properties and its inventory; manage the back-office administration and support the after sales services by maintaining a high level of customer satisfaction within SLA’s and providing services that exceed their expectations in professionalism and solutions that meet the company standards.
KEY ACCOUNTABILITES:
Reports:
Inventory status reports
Reports on the receivable dispatches and courier by the customers.
Unit & buyers status reports.
Unit payment reports (paid and pending settlements
).
Tasks and Responsibilities:
Handling the administrative issue including stock controlling of the office supplies, organize travel and vehicle need.
Following up purchases including raising the PR and PO on oracle and managing the replenishment of petty cashes using the company system.
Maintain a log on CIS forms that are:
Release list of available inventories to move and submit to sales center management
.
Compare and ensure that unit pricing and description matches in master database, contracts and recording on the Company system.
Check that the unit status (SOLD, AVAILABLE, BLOCKED…) are reported and maintained exactly as in the master database and in the system.
Maintain a backup file of the master database.
Coordinating the customers’ overdue payments by conducting collection calls, emails and/or correspondence to settle the outstanding payments. always Updating them with their statements and payment receipts whilst ensuring that all transactions are logged, fully transparent and subject to the project’s milestone and EH policy.
Creating, maintaining, and updating the buyers filling system.
Creating a digital database for existing customers to be used as a main reference for the Post Sales Division and updates with up to date information.
Managing all courier services that are sent by the Post Sales Division.
Assessing the cases considering the customer queries and recommending solutions that optimize value for both the customers and EH.
Doing all the needed transactions and updates on the system and issuing reports to the management.
Issuing Sales Purchase Agreements for closed deals based on valid documentation as per approved policies and procedures. Coordinating and following-up with the Department Heads, Finance, Legal and Customer to ensure that SPAs are verified, signed, and delivered/filed on a timely manner.
Handling and arranging the client’s orientation visits and maintaining regular communication/interaction and establishes individualized relationships with the customers.
Performing other assigned tasks and duties necessary to support the Post Sales Division.
REQUIRED QUALIFICAITONS:
Degree in business administration, or any relevant degree
3-5 years of Sales, Office Administration experience or equivalent
1-3 years in a similar role