Customer Service Officer & Branch Manager

Grand Microfinance Institution Share Company (Grand MFI) is inviting qualified applicants to apply for Customer Service Officer I and Branch Manager I positions in Sebeta and Addis Ababa. The vacancies are suitable for candidates with educational backgrounds in accounting, business management, management, economics, and related fields, with relevant experience in microfinance institutions preferred or required depending on the position. About Grand Microfinance Institution Grand Microfinance Institution Share Company (Grand MFI) was established in accordance with Proclamation No. 626/2009 of the National Bank of Ethiopia by 366 individual shareholders and one share company. Grand MFI was established to provide financial and non-financial services to active poor and “missing middle income” urban and rural residents. Vacancy Overview Organization: Grand Microfinance Institution Share Company (Grand MFI) Number of Positions: 2 Total Vacancies: 4 positions Job Categories: Microfinance, Customer Service, Branch Management Locations: Sebeta and Addis Ababa Employment Type: Not specified Application Method: Online application and document submission Application Deadline: September 7, 2026 Available Positions 1. Customer Service Officer I Number of Vacancies: 2 Work Location: Sebeta Branch Qualifications Applicants should have: BA or Diploma in: Accounting Business Management Related fields Experience Minimum 2–4 years of work experience, preferably in a Microfinance Institution (MFI). Language Requirement Afan Oromo language is mandatory. 2. Branch Manager I Work Location: Addis Ababa – Kolfe Branch Qualifications Applicants should have a BA degree in: Accounting Business Management Management Economics Other related fields Experience Applicants should have: Minimum 3 years of work experience. 1 year or more as a Branch Manager. 2 years or more as a Senior Customer Service Officer in a Microfinance Institution. How to Apply Interested and qualified applicants who meet the stated requirements should submit their application and supporting documents. Required Documents Applicants should submit: Application letter CV Copies of educational documents Copies of work experience documents The vacancy announcement states that submitted documents are non-returnable. Online Application Applicants can apply through the following application form: Application Form: https://forms.gle/bMikZFTEAarpy7r28 Document Submission Required documents may be submitted to: Grand Microfinance Institution Share Company Human Resource and General Service Office Head Office, around Beklo Bet Garad Tower, 7th Floor Addis Ababa, Ethiopia Application Deadline September 7, 2026 Contact Information Grand Microfinance Institution Share Company Telephone: 0114705102 Important Information Customer Service Officer I: 2 vacancies are available at the Sebeta Branch. Afan Oromo language proficiency is mandatory for the Customer Service Officer I position. Microfinance Institution experience is preferred for the Customer Service Officer I position. The Branch Manager I position requires prior branch management and Senior Customer Service Officer experience as specified above. Applicants should submit copies of their educational and work experience documents. Submitted documents are non-returnable. 📲 Get Daily Job Alerts Join @EtcareersJobs for daily job vacancy updates in Ethiopia: https://t.me/EtcareersJobs