Information Technology Support Specialist

Company Description Tewos Technology Solutions is a provider of cost-effective, high-quality outsourcing services that help organizations grow and optimize operations. The company specializes in software development, IT support, BPO services, and digital transformation, delivering tailored solutions that enhance efficiency and address specific business needs. The company focuses on collaborating with clients to accelerate their digital transformation journeys. Role Description The Information Technology Support Specialist is a full-time, on-site role based in Addis Ababa, Ethiopia. This role is responsible for providing front-line technical support to internal users, including diagnosing and resolving hardware, software, and network issues on desktop computers and related IT equipment. The specialist will manage help desk requests, log and track incidents, and ensure timely resolution or escalation in line with service standards. Daily tasks include installing and configuring systems and applications, performing routine maintenance, monitoring system performance, and supporting users with onboarding and ongoing IT training. The role also involves collaborating with other IT team members to improve support processes, maintain documentation, and contribute to a reliable and secure technology environment. Qualifications Candidates should possess strong skills in Technical Support and Help Desk Support, with experience handling user inquiries and incident management. Candidates should possess solid Troubleshooting skills for diagnosing and resolving hardware, software, and basic network issues. Candidates should possess practical experience with Desktop Computers, including installation, configuration, and maintenance of operating systems and common applications. Candidates should possess foundational knowledge in Information Technology, including system security best practices and basic networking concepts. Relevant qualifications such as a diploma or degree in Computer Science, Information Technology, or a related field are preferred. Strong communication skills, a customer-focused mindset, and the ability to document issues and solutions clearly are required. Ability to work on-site in Addis Ababa, manage multiple tasks, and collaborate effectively with cross-functional teams. Certifications such as CompTIA A+, Network+, or equivalent vendor-specific training are an added advantage.