About Inkomoko
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.
Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.
Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
Purpose: be solutions-oriented, produce high-quality work, and be a global leader
Achievement: push yourself to reach beyond what you previously thought possible.
Improvement: be humble, engage in continuous growth through open & accurate feedback
Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive
We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.
About The Opportunity & Responsibilities
Inkomoko Ethiopia Client Relationship Officer is responsible for the items below:
We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team! You will be responsible for maintaining and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints.
The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups
Engage all of our clients on a regular basis, conduct interviews in order to identify, address any client concerns or issues and ensure customer satisfaction
Develop presentations for new clients to help them understand how the Inkomoko can help them
Update clients and customers on their portfolio activity and success
Develop and implement marketing strategies to grow the customer base
Build a strong customer relationship management strategy to ensure customer satisfaction
Manage and triage customer support ‘incidents' and escalations
Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations
Monitor and analyze results and Implementing changes accordingly
Lead on-site customer meetings and training
Use of Customer Support tools, procedures, processes, and metrics
Represent Inkomoko in the local business community and at conferences or other events
The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice
Maintain and organize client investment files
Requirements
WHO WE ARE LOOKING FOR
The ideal candidate will fulfill the following requirements:
Minimum of a Bachelor's Degree in a related field
A minimum of 4 years of experience in a client-facing role in financial institutions in Ethiopia
Excellent communication skills, both verbal and written in English & Local Language
Understanding of micro-businesses, loans and savings products will be an addition
Must have excellent customer service skills to provide the best possible support and service to clients
Excellent computer skills, especially with MS Excel and Word
Strong interpersonal skills
Strong presentation and organizational skills
Ability to work well in a team environment and in a fast-paced environment
Critical-thinker and problem-solver
Shows perseverance, personal integrity, and critical thinking skills
Competencies
We are looking for someone who;
Manages Diverse Relationships - Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds
Takes initiatives to Deliver - Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment
Proficient in Technology - Uses technology effectively to work efficiently and achieve desired outcomes
Benefits
WHAT YOU'LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining, you'll access:
Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central Africa
Competitive salary, and potential Performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
A dynamic and entrepreneurial team environment committed to innovation and social impact
Health insurance for self and dependents
Staff savings and provident fund, negotiated bank rates for long-term employees
Generous annual leave, parental leave, and sabbatical options.
TO APPLY
If you're excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity.
APPLICATION DEADLINE:
August 26, 2026
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.